You do not need a RMA number.
Here is the return address:
ATTN: Returns Department
1951 S. Lynx Place
Ontario, CA 91761
How do I make an exchange/return? Do I need a RMA number?
Refund: If you wish to process a return you have within 15 days after receiving your order to ship back for a refund since we don't offer exchanges. Simply make sure products are in original and unused conditions and ship back with invoice and note requesting a reimbursement. Once we receive returns we process once a week and send an email confirmation. All Returns require a 20% restocking fee for return merchandise value, no exceptions. Customers are responsible for all associated return fees. Please note any packages returned to shipper because of invalid addresses will only be refunded for subtotal, shipping will not be refunded.
All refused and returned shipments must be made within 15 days after the order is received.
Refunds of the products without shipping will be credited back to the original credit card used for payment.
A 20% Restocking Fee will be applicable for all returns or any damaged, used or faulty ordering caused by customers. No exceptions will be made
Items displaying visual signs of use or damages will not be accepted,
Charge will be billed to your credit card or other payment method immediately.
All defective merchandise must be reported to our customer service department within 30 days of receiving your order. As a consumer you are required to inspect your products and contact us immediately if the products are in damaged conditions beyond repairs which we will need the following to file a claim: Picture proof displaying the damages, number of yardages affected, is the product repairable and a detailed description of damages. Once information is provided and evidence reviewed we will be able to offer the option for a replacement or refund if qualified. Restrictions may apply and ANY claims past 30 days will not be accepted or validated.
Please note: a refund will be issued if and only if it meets requirement below:
Items must be in its original condition, well packaged, with original products' packaging. Damaged items are non-refundable and cannot be exchanged. No exceptions.
Please note: Any cuts, drawings or alternations made in our products automatically disqualifies for returns.
Orders must be purchased within the last 15 days starting the day you received the order. Absolutely no refunds after 15 days. No exceptions.
- Will I get my request?
- What is the Pre-Order Policy?
- Do you have a minimum request?
- Do you have a base request?
There is no base request required for retail clients. Be that as it may, a $50 least request necessity is material to wholesale individuals for each request. If it's not too much trouble take note of the base necessity changes during the time because of advancements.
- What amount is the delivery cost?
For wholesale clients, shipping expenses are entirely ascertained by FedEx taking into account your area, weight and measurements of the bundle.
- Will I come and exchange for various items?
- In the event that by one means or another request is off base, how would I continue to get the right items?
- Could I buy samples?
- Do you take buy request?
- Do you acknowledge some other installment strategy?
- Why the favors arrive in a brief moment shipment?
- How do I place a request?
- Can I add to my request or roll out improvements?
- Imagine a scenario where a thing is out stock.
- What type of installments do you acknowledge?
- What is your arrival strategy?
- How would I make a trade/return? Do I require a RMA number?
Return: Please incorporate your receipt with the bundle you are returning. Ensure you record on the receipt that you are returning for a discount.
Both should be sent to the location appeared on the upper right hand corner of your receipt. You needn't bother with a RMA number. Here is the arrival address:
ATTN: Returns Department
1951 Lynx Place
Ontario, Ca 91761
- How would I know whether my request has been set?
Sent me the wrong order. When I contacted them, they insisted that they did not send the wrong size ribbons, but they clearly did! Also, they are showing the ribbon in a larger size on their web site, but the ribbon is very very very small!