You do not need a RMA number.
Here is the return address:
ATTN: Returns Department
1951 S. Lynx Place
Ontario, CA 91761
How do I make an exchange/return? Do I need a RMA number?
Refund: If you wish to process a return you have within 15 days after receiving your order to ship back for a refund since we don't offer exchanges. Simply make sure products are in original and unused conditions and ship back with invoice and note requesting a reimbursement. Once we receive returns we process once a week and send an email confirmation. All Returns require a 20% restocking fee for return merchandise value, no exceptions. Customers are responsible for all associated return fees. Please note any packages returned to shipper because of invalid addresses will only be refunded for subtotal, shipping will not be refunded.
All refused and returned shipments must be made within 15 days after the order is received.
Refunds of the products without shipping will be credited back to the original credit card used for payment.
A 20% Restocking Fee will be applicable for all returns or any damaged, used or faulty ordering caused by customers. No exceptions will be made
Items displaying visual signs of use or damages will not be accepted,
Charge will be billed to your credit card or other payment method immediately.
All defective merchandise must be reported to our customer service department within 30 days of receiving your order. As a consumer you are required to inspect your products and contact us immediately if the products are in damaged conditions beyond repairs which we will need the following to file a claim: Picture proof displaying the damages, number of yardages affected, is the product repairable and a detailed description of damages. Once information is provided and evidence reviewed we will be able to offer the option for a replacement or refund if qualified. Restrictions may apply and ANY claims past 30 days will not be accepted or validated.
Please note: a refund will be issued if and only if it meets requirement below:
Items must be in its original condition, well packaged, with original products' packaging. Damaged items are non-refundable and cannot be exchanged. No exceptions.
Please note: Any cuts, drawings or alternations made in our products automatically disqualifies for returns.
Orders must be purchased within the last 15 days starting the day you received the order. Absolutely no refunds after 15 days. No exceptions.
Sadly we don't acknowledge Will Calls or returns at our stockroom office. All requests are handled and dispatched through FedEx Ground.
If it's not too much trouble note by putting in a Pre-Request you are in understanding and recognize that the product(s) will be held and delivered until the demonstrated date, no special cases. Additionally in the event that you submit a request containing Pre-Order items, the whole request will be held and sent completely until date approximated. There are no second shipments accessible. In this way on the off chance that you require items quickly you may submit a different request.
- What is the Pre-Order Policy?
There is no base request required for retail clients. In any case, a $50 least request prerequisite is relevant to wholesale individuals for each request. Kindly note the base necessity fluctuates during the time because of advancements.
- Do you have a minimum request?
- Do you have a base request?
There is no base request required for retail clients. Be that as it may, a $50 least request necessity is material to wholesale individuals for each request. If it's not too much trouble take note of the base necessity changes during the time because of advancements.
For non-wholesale request, we offer our moderate level rate shipping for most things, which may differ contingent on season.
- What amount is the delivery cost?
For wholesale clients, shipping expenses are entirely ascertained by FedEx taking into account your area, weight and measurements of the bundle.
Unfortunately we don't acknowledge Will Calls or returns at our distribution center office. All requests are prepared and delivered by means of FedEx Ground
- Will I come and exchange for various items?
Imagine a scenario where I get faulty stock. To record a case for inadequate stock please emails us inside 7 days of getting your request. It would be ideal if you make sure to incorporate your request number, depiction of harms, aggregate yardage influenced and photos of harm. When data is gotten we will handle a case for a substitution or discount inside 24-48 hours. Any cases recorded recent days won't be acknowledged.
We apologize for any detriment we have brought on to you. We comprehend that occasionally, we do commit errors. We will attempt to settle the blunder we made as quick as could reasonably be expected. In any case, by no means, we can't overnight any bundles in light of the great high cost. All substitutions can be either sent by means of FedEx Ground or Priority Mail.
Yes, please tap on any strip, pocket, welcome, seat bow or lines you wish to purchase tests; then tap on Purchase Samples. You will have the capacity to buy tests for a little preparing charges. All postages are incorporated and you can pick up to 3 unique hues. Ensure you have the right address when you round out the data. All examples are sent by means of USPS First Class Mail with conveyance of 5-10 business days (Monday - Saturday).
Fortunately we don't acknowledge buy arranges, all requests are required to be paid ahead of time with a charge card installment.
- In the event that by one means or another request is off base, how would I continue to get the right items?
Our organization's default type of installment is charge card installments just for all requests alongside Google Checkout. Sadly we don't acknowledge checks, cash requests or Pay Pal.
- Do you acknowledge some other installment strategy?
Favors beginning with FC, HBH, and KA once in a while originate from our distinctive office. Shipping time will change as it is not leaving our California Location. If you don't mind get in touch with us in respects of delivery time to your goal on the off chance that you require your request by a specific time.
- Why the favors arrive in a brief moment shipment?
When you see a thing you might want to buy, select the size and amount you need and tap on "add to truck" and keep shopping until you are prepared to finish your buy. At that point, click on "Shopping basket" to affirm your things. After you have rolled out any improvements and overhauled the amounts as coveted, snap on "Submit Order" to finish your request.
- How do I place a request?
Unfortunately, once the exchange has been presented, the request will be handled which requires time and different techniques with a specific end goal to guarantee quality and auspicious conveyance. In this way, we can't conform, or include items from your request. Be that as it may, on the off chance that you have to change the delivery administration, reach us quickly.
- Can I add to my request or roll out improvements?
Tragically since our stock changes each moment our delivery division has the privilege to repay out of stock items to stay away from delayments in the transportation. Since requests are handled in the request got we may come up short on stock. By the by if there's a possibility for Pre-Order we will get in touch with you to give accessible alternatives.
- Imagine a scenario where a thing is out stock.
We just acknowledge Visa installments. Find, MasterCard, Visa, and American express. You may likewise utilize Google Checkout. We're sad; yet we don't acknowledge PayPal, Checks, or Purchase Orders. In the event that you are buying with a worldwide charge card, please select your nation starting from the drop menu. On the off chance that the nation is not recorded, we don't acknowledge the card from that point.
- What type of installments do you acknowledge?
It would be ideal if you take a gander at the connection I have given beneath.
- What is your arrival strategy?
Trade: Please incorporate your receipt with the bundle you are returning. Ensure you record on the receipt what things you have to trade for, size, amount, shading, and some other portrayals we have to know and additionally an explanation behind trade.
- How would I make a trade/return? Do I require a RMA number?
Return: Please incorporate your receipt with the bundle you are returning. Ensure you record on the receipt that you are returning for a discount.
Both should be sent to the location appeared on the upper right hand corner of your receipt. You needn't bother with a RMA number. Here is the arrival address:
ATTN: Returns Department
1951 Lynx Place
Ontario, Ca 91761
After you present your request, your next page ought to have a smiley face on it with your request number beneath. Be that as it may, you can likewise discover by checking your email. On the off chance that you have furnished an email alongside your exchange, a programmed email notice ought to be messaged to you of your request alongside the request number.
- How would I know whether my request has been set?